Privacy Policy
Last Updated: 01-12-2025
1. Introduction
RSD SA respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights under the Protection of Personal Information Act (POPIA).
This policy applies to information collected through our website and during our business operations.
2. Information We Collect
Personal Information You Provide
When you contact us through our website forms, we collect information you voluntarily provide, including:
- Your name
- Email address
- Phone number
- Physical address
- Details about your enquiry or service requirements
Information Collected Automatically
When you visit our website, we automatically collect certain technical information:
- IP address
- Browser type and version
- Operating system
- Pages you visit and time spent on each page
- Referring website
- Date and time of your visit
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience and analyse website performance. The cookies we use include:
Essential Cookies: These are necessary for the website to function properly. They enable basic features like page navigation and access to secure areas.
Analytics Cookies: We use Google Analytics to understand how visitors interact with our website. This helps us improve content and functionality. Google Analytics may collect data about your browsing patterns across multiple websites.
Marketing Cookies: We use Facebook Pixel to measure the effectiveness of our advertising and show relevant content to users who have visited our website. Facebook may use this data for its own advertising purposes.
You can control cookie settings through your browser. Disabling cookies may affect your ability to use certain features of our website.
3. How We Use Your Information
We use your personal information for the following purposes:
- Responding to your enquiries and providing quotes
- Arranging service appointments and installations
- Processing orders and delivering products
- Providing customer support and warranty services
- Sending you information about our services (with your consent)
- Improving our website and understanding user behaviour
- Complying with legal obligations
We will not use your personal information for purposes beyond what we have disclosed without obtaining your consent.
4. Legal Basis for Processing
Under POPIA, we process your personal information based on:
- Consent: When you submit enquiry forms or agree to marketing communications
- Contractual necessity: To fulfil service agreements and warranties
- Legitimate interests: To operate our business, improve our services, and prevent fraud
- Legal obligations: To comply with South African laws and regulations
5. Third-Party Services and Data Sharing
We use the following third-party services that may access your information:
Google Analytics: Analyses website traffic and user behaviour. Google’s privacy policy applies to this data.
Facebook Pixel: Tracks conversions and enables targeted advertising. Facebook’s data policy governs this information.
Leadsnap CRM: Manages customer enquiries and relationships. Your contact information and enquiry details are stored in this system to facilitate our service delivery.
We do not sell your personal information to third parties. We only share your data with service providers who help us operate our business, and they are contractually obligated to protect your information.
We may disclose your information if required by law, court order, or government regulation.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include secure servers, encryption, and access controls.
However, no internet transmission is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Customer records, including warranty information, are kept for at least 5 years to honour our warranty commitments. After this period, we securely delete or anonymise your information unless legal obligations require longer retention.
8. Your Rights Under POPIA
You have the following rights regarding your personal information:
Right to Access: You can request a copy of the personal information we hold about you.
Right to Correction: If your information is inaccurate or incomplete, you can ask us to correct it.
Right to Deletion: You can request that we delete your personal information, subject to legal or contractual obligations.
Right to Object: You can object to certain types of processing, such as direct marketing.
Right to Restrict Processing: You can ask us to limit how we use your information in certain circumstances.
Right to Data Portability: You can request your information in a commonly used electronic format.
To exercise any of these rights, contact our Information Officer using the details below.
9. Marketing Communications
We may send you information about our products, services, and special offers if you have given consent or where permitted by law. You can opt out of marketing communications at any time by:
- Clicking the unsubscribe link in our emails
- Contacting us directly at sales@rsdsa.co.za
- Calling us on 081 579 0614
Opting out of marketing will not affect service-related communications necessary for fulfilling our obligations to you.
10. Children’s Privacy
Our website and services are not directed at children under 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a child, we will delete it promptly.
11. Social Media
We maintain a presence on Facebook (https://www.facebook.com/rollershutterdoorsa). When you interact with our social media pages, your information is also subject to the privacy policies of those platforms. We recommend reviewing Facebook’s privacy policy to understand how they handle your data.
12. International Data Transfers
Your information is primarily processed and stored in South Africa. If we transfer data outside South Africa, we will take steps to protect your information in accordance with POPIA requirements.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Last Updated” date indicates when the policy was last modified. We encourage you to review this policy regularly. Significant changes will be communicated through our website or directly to you where appropriate.
14. Contact Information and Complaints
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact:
Information Officer: RSD SA
105 Main Rd, Newlands, Randburg, 2092
Phone: 081 579 0614
Email: sales@rsdsa.co.za
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Regulator:
Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
Phone: 010 023 5200
Email: inforeg@justice.gov.za
